Originally Posted by Seat 1F

Bonvoy needs to do a better job of setting and enforcing the rules on how properties should be managing SNA requests. Too many brands or individual property's opt out. Many of the rooms made available for the upgrade are not even "suites". Afterall, the perk is called a "suite night award" not a "larger standard room award" or a "corner room award". Another problem I've had just recently is no option to make an SNA request when certain rates are used (all booked on the Bonvoy website). This happened to me this week when trying to book stays at the W South Beach and the JW Marriott Downtown Houston. The reason given on the website was something along the lines of 'You cannot request SNA on your stay due to either no suites available or the property not participating in the SNA program'. Both incorrect as far as I know. On the JW stay, I cancelled the reservation and booked at a higher rate and, shazam, I was able to put in an SNA request...btw it has already cleared. Are certain rate categories now not eligible for SNA upgrades? Is this a new thing? Again, I always book via the Bonvoy website.