Originally Posted by
steveholt
MGM is a bit of a mess right now. It took me two weeks to get a folio. I sent it to MGM Rewards and didn't receive a reply for three weeks. I followed up and got a reply saying that I needed to submit my form within 30 days of departure. If I had gotten the information back in time or someone had replied...
Normally, MGM Rewards requires you to wait 30 days after departure to contact them about missing points/stays credited to Hyatt.