Originally Posted by cmhua777

I am going to give kudos to the LHR crew. Due to a delay, I had 45 minutes to make a domestic connection on BA. That meant getting to T5, clearing immigration, security, and getting to my gate just minutes after landing.

Team was there to drive me to T5, escort me through immigration, security and negotiate with BA to allow me to board. I made my flight. Would not have happened without GS. I have had similar experiences with GS in NRT and MUC too. Now if only the team at FRA (who has never once met me for a tight connection) would get trained the same way LHR does I would enjoy connecting through there more.