I’ve just noticed I’ve rung several times in the last month and got through to a very helpful person based in Singapore, using both the Singapore and Australia numbers (admittedly during SIN business hours). With basically no hold (other than the initial prerecorded messages. One one of the calls I rang to find out options for changing flights (in terms of cost), rang back a few hours later and first comment after saying hello was to ask if o had decided which flight I was going to take. Technically I’m not even Solitaire, my partner is I’m TPEG (as per BP). We’ve noticed a definite improvement since early April.