Originally Posted by
corporate-wage-slave
......................................Customer Relations, who make the decisions on EC261 - they allegedly have been trained in this. You will note from the last two dozen posts here that BA have often been denying EC261 in your circumstances, but if you took it to MCOL or CEDR you would be compensated in line with the law...........................................
I do wonder if the staff are not trained at all and are just automatically and blindly sending out emails with deliberate lies, as instructed by their Managers, or whether they actually are trained and do understand and realise what they are sending out to customers out are lies?