Originally Posted by
choosethedrew
Forgive my impertinence, but doesn't one love expectations being smashed. Yes, I would extend the same gratitude to BA if it happens to me.
I agree wholeheartedly -what I was trying to point out was that the same complaints are levelled at both carriers. I have not had to call BA yet, but I can only speak as I find at AA and I was well pleased. I had rung the Spanish line a week or two ago and was told a lot of nonsense about fare classes. However, as people on here were kind enough to point out, it is always best not to argue but to hang up and ring another time. I did exactly that.