Originally Posted by bernardh

As a BAEC Silver, I tried to assign seats for a CE redemption booking (2 passengers on 2 flights) for later this year - but was only given the paid option on BA.com.

I waited for about 20 minutes on chat as it counted down from 42 to my turn. Once I was through to an agent, I had to leave after 40 minutes with the agent still completing the task. He did as promised, which is good, but how on earth can something so simple take so long?