I called GS yesterday to talk about the five recent delays I have had, the poor food quality, and just to share some thoughts around how much the program has degraded. The agent I spoke with has been there for over 25 years and was sympathetic. She said they have been getting lots of complaints from GS members around food quality, the changes to the companion upgrade benefit (opening only on one leg), and just the general GS experience. According to her, they are hiring GS phone agents and bumping up the number of premium employees in airports. The GS experience will be getting better soon (we'll see). As for the food, she said that there are some tweaks coming soon and that they are told to say that they're still recovering from Covid and supply chain issues.