Originally Posted by
InTheAirGuy
Anyone beginning to think this is not an IT issue, but perhaps an internal squabble between the old Aeroplan/loyalty folks and the new Air Canada overseers?
There are eupgrades getting stuck on cancelled tickets. Cancelled tickets sometimes continue to hold onto selected seats. Cancelled tickets don't completely retire, but continue to refresh in the app, and online as well.
For tickets which were changed, AQD is often wrong. Agents appear to be struggling more than usual to make manual date-changes changes to tickets. So no, I think there is some ticket management issue inside AC. Since this will result in the promo giving people wrong bonuses, I suspect AC/AP decided to stop batch jobs related to points accumulation until after an underlying issue is resolved.