VegasGambler

I find that sometimes the auto-routing fails. Here's something that I've noticed:

From the automated system, I always immediately hit 0 to get to a real person.

If, after hitting 0, if it immediately goes through the process of connecting me, I know I've been routed correctly, and I'll get the short queue and the EXP desk.

On the other hand if, after hitting 0, it says something like "many issues can be solved through our automated system" and tries to get me to use it again, forcing me to hit 0 a 2nd time in order to get to a real person, I know that the auto-routing has failed. I will get the long queue and a regular agent. In this case I just HUCA, which fixes it (I've never had back-to-back calls fail to route correctly)