FlyerTalk Forums - View Single Post - Does UA rank/track customer interactions? Can you complain too much? Agent shopping?
Old Apr 3, 2022, 6:11 pm
  #106  
tcdtcd
 
Join Date: Jul 2012
Location: ORD / PHX
Programs: UA LT 1K 3MM (former 12 yr GS), Bonvoy Amb/LT Plat
Posts: 1,340
I don’t doubt UA has robust data collection systems. It was the below I was referring to:

“They record all the posts on here, every twitter mention, if they can tag it with your MP number it's recorded. Even if you don't add your MP number, they will track by billing address anything.

Make a complaint about something that happens in the airport, high resolution pictures and video are in customer care's hands by the end of the day.”
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