Originally Posted by
BJfly
Well, I replied to the email and asked for the ultimate guarantee to be honored. They said they needed my bonvoy number. I sent it (weird they didn’t have it as the stay shows on my app) and then they emailed back “we will honor the original reservation”. While maybe I could have gotten a slight windfall of points and dollars, I actually am happy with this outcome as there were a few reasons that checking out and in would have been inconvenient. I just hope there isn’t some sort of punitive “put him in the basement next to the noisy elevator” room change imposed on me.
They probably won't even know this has happened when you check in. The "pro-active walking" team is likely different from the front desk staff. But clearly something weird is happening, so you could still get walked on arrival.
One thing is certain--this is probably due to the incompetence of "those .......s in Sales," as my boss at the Hyatt used to call them.