Originally Posted by
abligh
Truly bizarre. Same day, my 8:30am call took over 40 minutes to answer (and I am pretty sure did not end up with a GGL trained person considering she swore up and down she could not do what the next person did immediately) plus a 40 minute wait for a supervisor (I gave up before it got through), and my 10:30am call took over half an hour.
YMMV, I suppose. The longest i've had to wait back in early January at the height of the issues was 15 minutes, but generally my maximum is 5 to 10 mins with an average of less than 5. There's definitely a wider mix of knowledge and abilities now, so if I think there are other options i'll just ring back. I'm sure that will get better as the new team members get more experience.