Originally Posted by
h0und10
3-31-22 Thursday MCO-ORD-DLH UA1218 SKY5347
Wife is currently in the air, delayed 3.5 hours and will miss connection and be stuck in ORD over night. The original delay was a late arriving plane, and then a hold due to weather at MCO (bummer)
Is she due any compensation for an overnight stay? Will they rebook her for tomorrows flight? I called customer service who referred me to united airport operations at ORD but no one answered (773 601 3100)
If the reason was weather (either for the late plane getting into MCO, or leaving MCO, UA is not on the hook for hotel). UA may proactively re-book her, but best to call to make sure. Customer service reps at the airport (or via chat) will handle any accommodation requests, not airport operations.
If you find the original plane was delayed for non-weather reasons, and could have taken off before weather restrictions at MCO, you might score accommodations or some/all reimbursement. You'd have to have the argument all lined up by looking at flight status/history of the original flight (it'll give reason for lateness) and then time at which MCO operations began to be affected. And you might get pushback. Or not.