Originally Posted by hphreak

I booked a St Regis GV last night before the new rates are loaded, and it quoted at the 400k points for 5 nights, and I pressed "confirm booking" but there was an error on the website and couldn't load the final page to deduct my points and couldn't reach hotline. I had enough points for the 400k redemption but it just wouldn't load. But this morning (HK time), it showed up in "My Trips" but as a point advance with the new increased rate of 463k. This is absolute insanity. Why did it pop up and error and didn't go through when I had enough points and but now shows as a point advance even though I did nothing further with the booking? I'll try to contact marriott to see if they can confirm my booking at the original 400k.