Originally Posted by
bocasierra
I tried last night to purchase a ticket with TravelBank funds with following results...
1. Chrome on MacOS, using only TravelBank. When I clicked submit to pay it sat there spinning for 10 minutes so I gave up.
2. Tried again using Chrome on a Chromebook. Same results, just sat there spinning.
3. Tried with Chrome on Windows 10. Same result - more spinning.
4. Switched to Safari on MacOS. I also split the payment between TravelBank and a credit card. It went through immediately.
As a network engineer I should know better to change two variables at once. Now I don't know if it was the change in browser (Chrome vs Safari) or the change in payment type (100% TravelBank vs splitting TravelBank/CC) that fixed it for me. I need to buy another ticket today so will play around with it some more.
Unfortunately I'm getting the exact same issue as you. Tried both Chrome and Safari, and splitting the payment with a credit card. Neither worked.
Using only TravelBank it would spin forever, splitting with card it would immediately show this message:
We're unable to complete your request.
We’re unable to process this transaction due to an issue with your credit or debit card company. Please try again with another form of payment or contact your credit or debit card company for more details.
I had the exact same issue back in January and somehow found some hack to finally get a couple flights to process, but I'm blanking on why. It's ridiculous that it's been two months and United still hasn't fixed it.