But when that time came, the airline wouldn’t let Walker fly. He said they told him other passengers knew he was the reason for the delay, and they didn’t want him on the flight where people were upset with him.
Instead, the airline got Walker a car, and he drove to Milwaukee and stayed overnight, catching his flight to Louisville early Thursday. He made his appointment in Kentucky, he said.
The airline made a business decision by not allowing him to fly. Regardless of the car (I wonder if the airline paid for his additional day perdiem and hotel?) offer, my business decision would have been to never again give a dime to this particular airline. I'd write a letter and tell the CEO the specific reason.