Originally Posted by
BritBoyInFL
ABSOLUTELY .....
[email protected] IS THE WAY TO GO .... only email address that I received a timely response from, by a CAPABLE agent ! (THANKS
Sumaiyah )
Another +1 to the KrisFlyer social email! It's been over a week of trying calling/chat/Facebook chat/email to no avail. A quick email yesterday morning and they called back within a few hours. I missed the call, so they emailed me a follow up asking for a different number and time to call. I replied with a number and some times, they called right on schedule and were able to open up space to get us on the flight we needed after an involuntary change.
A+ experience with the social team after a big fat F with the rest of the customer experience recently!