FlyerTalk Forums - View Single Post - Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
Old Mar 23, 2022, 10:53 am
  #173  
WineCountryUA
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Originally Posted by ricohitman
I'm not able to use my FFC online at all. It keeps giving me:

We are unable to process your request

We are unable to process your requestPlease try again later or contact united.com support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.

I have 3 credits that fully cover a flight. Is anyone else getting this?
Yes, are any of the FFCs a second generation? An FFC from a flight you cancelled that you have used a prior FFC?

Also you can get this coming from google flights where the inventory has changed.

Any FFCs from a partially flown trip?

and other reasons,

while is may clear on its own, it is probably best to call
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