I agree the OP can complain. When you have status with an airline you don't want to change, you want the airline to offer services. Hanging coats seems to be up to flight attendant. Sometimes they hang and sometimes they don't. They should always hang. I get tired of my suit coat being crammed in overhead and ends up wrinkled. Some of you don't care but I do. Last week I had a flight attendant going through first class with a garbage bag. She was rattling the bag to get people's attention to throw garbage in the bag. I thought wow have things changed. I agree some need retrained. I am diamond and I want Delta to improve. Not have someone on flyertalk tell me I can go to another airline. Good job OP!