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Thread: Globalist best room available - including standard suites - 2022 onward
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Old Mar 11, 2022, 2:32 am
  #75  
Aventine
FlyerTalk Evangelist
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
Originally Posted by FlyHappy33
GH SFO (Feb)
Booked: Base King bed (cash)
Received: Corner suite king, upgraded in app day prior. Fabulous suite and it felt really nice not to have to push for a best room available upgrade, which has been the norm for me.

Hyatt Ziva PV (Mar)
Booked: Partial ocean view king
Received: Ocean front king, upgraded in app day prior. Requests for club tower and balcony room upgrades at check in were denied even though they were available for purchase in the app. "Computer glitch reflecting wrong inventory" was the excuse given. I get the impression this property doesn't want to give any of its nicer rooms away for free, even to Globalists
This seems to be the way for several Korean Hyatts too. They want to keep nicer rooms for sale as long as possible than giving it to a Globalist and having to clean it. A precise, strongly worded email to Consumer Affairs can be helpful in cases like this.
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