Originally Posted by GUWonder

it's not a matter of can/cannot; it's a matter of will and prioritization. Where there is a will, there is a way when it comes to these things. Yet here again we see that Marriott just doesn't have it as a priority to do the most customer-friendly thing possible for such circumstances: blanket authorization for the Marriott reps to manually convert the partial travel package certs into points upon customer request and catch the rest via automated sweeps/batch query/batch updates.