Originally Posted by
spgplat21
I had a pre-paid FHR stay at the Ritz Philadelphia and the hotel is telling me they can't see what I prepaid, so they can't give me a folio showing the rate amount and therefore can't give me credit or points. Anyone else run into this issue. I've sent an email with my Amex confirmation and folio attached asking for full stay credit, but no response yet.
It might happen automatically. Give a few days. I also in the past had to do a 'claim for missing points' and got them w/o issues.