FlyerTalk Forums - View Single Post - Using Global Upgrades on Delta (GUCs) post 2/1/2022 Changes
Old Feb 14, 2022, 4:03 pm
  #70  
NickHH
 
Join Date: Feb 2016
Posts: 17
Don't count on being able to use the flights you've booked with GUC's prior to February 1st.

I had my flight repeatedly rescheduled across different routings. Eventually it found one with an impossible -10 connection. Foolishly I called customer service. The agent found another routing, which I told her clearly was acceptable only if the booking would be in Delta One. She changed it to a Main Cabin, and repeatedly insists that I authorized that. I've been waiting for a supervisor for 40 minutes, but even with a recorded line, I doubt this is getting fixed.
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