Originally Posted by
VegasGambler
The title of your contains misinformation. This ranking is not based on customer ratings
The list, released on Jan. 28, ranked the nine largest U.S. airlines based on their performance in 2021 across seven categories: on-time arrivals, cancelled flights, extreme delays, tarmac waits longer than two hours, mishandled baggage, passengers being involuntary bumped from flights and customer complaints.
Oh trust me if it were solely on customer ratings they'd be that low, have you seen AA's reputation? And delays, mishandled bags, pax being involuntary bumped, and especially customer complaints have no impact on customer ratings?