Originally Posted by VegasGambler
"The title of your contains misinformation. This ranking is not based on customer ratings. The list, released on Jan. 28, ranked the nine largest U.S. airlines based on their performance in 2021 across seven categories: on-time arrivals, cancelled flights, extreme delays, tarmac waits longer than two hours, mishandled baggage, passengers being involuntary bumped from flights and customer complaints."
Misinformation? How can a customer be immune to what happens in the operation involving all of the disastrous ranking qualifiers you mentioned above?
Platinum Pro flier here. AA is one of the worst if not the worst airlines when it comes to their policies, customer service, and onboard service. I'm actually surprised they're not at the bottom of the list. I wish we had better non-stop options out of the So. Florida area.
Last edited by ussvalor; Feb 7, 2022 at 12:13 am