Originally Posted by Marriott Bonvoy Lurker

We apologize for any confusion regarding which stays originating from American Express sources are eligible for points and stay accrual. We hope the following guidance clears up any confusion. American Express operates several hotel reservation services and websites. If you made your reservation directly through the American Express Fine Hotels and Resorts program or the American Express Hotel Collection, and the hotel is not one of a handful of excluded properties noted below, then your reservation is eligible for accrual. If you made your reservation through any other American Express Travel or any other online travel channel, then your reservation is not eligible for accrual. To clarify our rules as provided in the Marriott Bonvoy Terms and Conditions:

The following reservation types are eligible for accrual in the Marriott Bonvoy program provided that a Qualifying Rate is paid:
• Reservations made directly with Marriott, including Marriott.com, the Marriott Bonvoy app, Marriott engagement centers and on-property
• Reservations made directly with American Express Fine Hotels and Resorts website and call center; Reservations made directly with American Express The Hotel Collection
• Reservations made with corporate negotiated rates and Government negotiated rates booked through authorized corporate-rate and government-rate channels

The following reservation types are not eligible for accrual in the Marriott Bonvoy program
• Reservations made through amextravel.com, travel.americanexpress.com, membershipewards.com, global.americanexpress.com/rewards.
• Reservations made through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, etc.
• In addition, stays at select properties are never eligible for Marriott Bonvoy accrual even if they are booked through an eligible channel. These include St Regis Residence Club properties, Bulgari Hotels and Resorts, Ritz-Carlton Residences, Ritz-Carlton Reserve properties, and any individual properties listed in section 1.2 of the Marriott Bonvoy Program Terms and Conditions.

If you have been denied stay credit for a reservation that you believe was booked through Fine Hotels and Resorts or the Hotel Collection, please contact American Express to confirm how your reservation was processed by their agents or web service. As a reminder, always ensure that your Marriott Bonvoy account number is included when you make your reservation or verify the number upon checking in at the hotel.