50 Bowery. Booked City View King. Given a closet of a room (2028) with a view downtown rather than midtown. After returning from dinner, had to change rooms to avoid music from bar (which fda had assured me would not be a problem). Wound up in a far nicer midtown view on 12. Why didn't we get the better room at check-in?
Manager acknowledged in post-checkout email exchange that this was a terrible Globalist room assignment and should never have happened. But no service recovery at all.
I guess you get what you pay for at $161/night in Manhattan.