Originally Posted by AlanA

Hi all,
I have a problem that I’m hoping one of you may be able to help.
my iPad Pro died (charging port issue) and it had my login.gov authenticator and copy of conditional approval email.
I couldn’t log in so only choice was to delete my login.gov account email and then re insert it.
problem us it’s asking for my global entry number, which I don’t have, so I’m stuck.
I’ve emailed DHS for help but has anyone else been in this situation?
im hoping I don’t have to start all over again