Manager at Best Western Hawthorne Terrace in Chicago said that a decision was made by hotel management 4 months ago to not do any more upgrades- from Diamond Elite all the way down. Best Western isn't compensating them anything for giving out upgrades so they decided they aren't doing it anymore. Used to get upgraded here all the time to suites, Loft Suite or Roscoe Suite... Haven't been here since Feb 2020 so this is new to me and will definitely sway me to stay at Acme as that location is much more central.