Originally Posted by ozztraveller

I can go one better, when I book on the brand website it asks me to sign in to receive the discovery discount. Only to say I am not eligible for this rate so have to phone up. Once booked I cant see the booking on their website under my bookings. On arrival the night staff don't check guests status so have to show card to receive benefits. Staff I have encountered are always great when checking in and have no problem giving me a double upgrade even though brand standard says one level.