Originally Posted by
physioprof
Whether the FAs are "reading People magazine" or "staring at their phones/iPads" or whatever else they might be doing is a total red herring. The issue that matters is whether they are or aren't providing the service that UA/UX advertises on their website in association with the sale of tickets.
I've been flying UA since roughly the late 80's - and up until 2020 regularly logged 200-300K miles per year - and I've never had no service (well - unless I want to count the smoke in the cockpit incident where we raced back to SFO).