Unable to Cancel Prior to Departure Due to Lack of Service/Response - Now What?
Hi All,
Wanted to know what's the best course of action in this situation:
2 days prior to my award flight (flying EY), I tried to cancel my award flight due to inability to take the flight. But the website wouldn't let me cancel, and I was not able to reach the call center, and I tried reaching out to AC via Twitter DM for assistance. None of those options resulted in anyone able to assist. Of course, the departure time came and went, and I'm trying to figure out what to do now. My last attempt at the phone was over an hour before I had to go into a meeting; and another attempt had me give up as well. I've also DM'ed them 4 separate occasions, each a day apart, in hopes of someone can address this.
Anyone have a better result?
Thanks.