FlyerTalk Forums - View Single Post - Be aware: LH not following their own T&C rules for cancelled award tickets

Jan 5, 2022, 4:46 am

#9

chris63

FlyerTalk Evangelist

Join Date: Nov 2006

Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV

Programs: LH HON***,UA,BA.EK Gold,AV.

Posts: 11,627

Quote:

Originally Posted by mirror74

Oooo, its then my mistake. There is no way to either cancel or rebook online. I wanted to cancel by phone and immediately rebook online. I saw miles return to my account, started new reservation, but miles disappeared in-between. But good to know that almighty LH is not to blame here, just puny little consumer is again at fault.

Sadly, Yes…
Its the same 50 EUR fee to rebook & since you knew the miles were over 3 years old, quite a gamble to cancel, expensive lesson but rules are rules.

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