How do I get the cert?...
I booked 3 nights at the Cavalieri and 1 night at the airport Hilton in Rome. I got the cert for the airport right away, but I left the other one hang until I got enough points.
My City of Hope bonus posted, so I thought I'd get the cert. I can print out the confirmation, and I can cancel it, but there doesn't seem to be any (obvious) way to confirm it so that they take the points and give me the completed cert (i.e., fill in the reward confirmation ID).
Am I doing something wrong? Should I just show up with the reservation confirmation and they'll take care of it there? Do I have to call the diamond desk? I don't remember going through any particular machinations when I got the other one.