Originally Posted by
Adam Smith
The lack of availability in Standard shouldn't prevent them from making a change, but you haven't shared any details about the route or the timing of the flights, and whether AC might have other, more legitimate grounds to deny the change.
Route is YYZ-YQG, the 22:35 flight was cancelled and I was moved to the 18:15; I wanted to fly the next day instead.
Originally Posted by
canadiancow
If you're booked below Latitude, the policy only allows you to rebook up to M.
So yes, that is policy.
Interesting, thanks - indeed, the flight I preferred was Y1.
I did call again and the agent checked with a supervisor who authorized the change, so I guess I got lucky.