Originally Posted by
AntonS
Recently flew LCA - ATH - ZRH in business class.
Few observations
1) Athens airport is terrible for connections that require going through Shengen / Greek immigration. No fast track, no special lane for connections, 1 hour queue with no social distancing. After immigration you are in arrivals hall and hack to backtrack back to airside.
2) Starting few days before flights, my mailbox was bombarded with dozens emails about check-in, gate changes, check in area changes, trip reminders, upgrade offers (even though I was in business to begin with) and many emails were duplicated from both Olympic and Aegean. There were so many messages that missed a really important one which informed me of a schedule change.
3) Why they keep confusing people with Olympic for LCA flights? The aircraft, crew uniforms, food and announcements seemed to be all Aegean.
4) Both flights A320 took 40+ minutes to board. I am not sure if it's because people of Greece are in general not as organized or the airline boarding process, but it was longest I have seen in a while.
5) Athens lounge was packed, it was not possible to find a seat next to plug in. They said they were limiting number of people due to COVID but I did not see it. People were sitting next to each other and in front of each other and every chair occupied. When I left there was a line to get in, they probably just ran out of seats not distancing.
On a plus side, flights arrived more or less on time and business class food was tasty. But because negatives I would probably stay away unless there is a significant price advantage.
I had exactly the same experience on a recent business return flight from LCA to BER via ATH. There was a minimum 1 hour delay at immigration in ATH which was caused by insufficient and/or incompetent auxiliary staff shepherding passengers into a totally overcrowded immigration area. The problem was that they appeared unable to separate EU passengers from others who included many Middle Eastern passengers.
In the end, I pushed to the front (with my teenage daughter) and got through by showing I was 70 years old and by feigning illness. Without this, we would have missed our flight.
On. returning from Berlin, Aegean lost control of the boarding process and put everyone on the plane when there was a known technical problem. Forcing a full flight to sit on a full plane with limited ventilation for more than 2 hours is not a very clever thing to do during Covid times. Aegean were also not in control of rebooking passengers when the delayed flight reached Athens. To avoid dealing with an overstretched Aegean customer relations, I have placed my claim for €400 x 2 EU261 compensation in the hands of Flightright AG.