Originally Posted by
andywaw
While we cannot compensate for the absence of flight attendants, we are able to provide a 5% reimbursement of the Bogota to Frankfurt coupon for the lack of refreshments being available to you, which amounts to 12.67EUR.
This does not seem like an automated reply, but I would like to believe that no human representative would consciously send this out. It is outright insulting.
On a separate note, were you actually able to find a BOG-FRA ticket in J for 253 EUR? It would be icing on the cake if LH got the math wrong.