It was the last couple of times when I flew on them domstically, although the screen shows your name from your seat booking, when you try and log in with your Airpoints number and/or DOB (which obviously are correct) it locks you out after three attempts. It was the same with the people next to me as well who couldn't log in either - doesn't stop you from viewing the IFE though. I didn't bother asking a FA to check it out, they are busy enough on the short domestic flights as it is.