Originally Posted by theBeachBoy

I gave status passes twice.

The first time was June YUL, the status passes were very new and the gate agent had no clue it existed, she treated my girlfriend like a peasant and got her to cry at the counter with my 3 young kids. She was so rude, I had to call the concierge to get things done, we're talking June 2020 transborder flight where there was like 10 people on the flight and no one at check-in. ohhh the blasphemy to check-in at the SE counter! Also the gate agent refused the 3 check-in bags, luckily we didn't need them but that was the main reason for gifting passes in case she needed more bags.

I think today the status passes are better understood by the gate agents, but it's still new/rare it seems. Last August at LAS I was with them for check-in so it went way better, it is still not clear to gate agents how it works, she did see boarding zone 2 so she knew there was something "special", but it doesn't say status pass or a status so the agents are very confused (she said in her system she could not see any status or anything, but it did show the different boarding zone).