Originally Posted by
ranskis
The non refundable amount of a ticket remains non refundable after ticket change/upgrade, standard practice, so the agent is correct. However the change fees are those of the new/changed/upgraded ticket.
Since the flight is changeable without a fee online, try to find dates in the future, change it, and either use the ticket or apply for a refund in the future if no flight gets cancelled.
Thanks for your answer
ranskis! So both fares are refundable, however the original ComfortFlex S has a 60€ cancellation fee whereas the upgraded Business Z has none. I’ve been told the fees from the original fare applies, that’s what I find strange…