I wrote about this a while ago:
Seat in First compensation
A fair amount of poetic license was taken by the journalist who wrote this, including references to me boycotting the airline - despite me flying them later this week.
When approached for comment I was also clear about the fact that I paid a cash upgrade and felt that this should be refunded.
References to £4,000 are presumably there to give some indication of cost to people unfamiliar with AUP procedures.
I was surprised at the £150 offer, given the following:
- my seat did not recline and had large gouges missing from the trim
- partner's seat had A/C dripping on it from above
- both seats were covered in stains and crumbs and clearly hadn't been cleaned
- food was completely overcooked to the point of being inedible
- crew were in need of F cabin training and didn't deliver proper service
All above points have been acknowledged and verified by BA in writing
The comments I've received from others flying BA F recently support the notion that cabin maintenance and catering have both taken a dive in the last couple of months.
Really disappointing since I did have one great BA F flight, with a fantastic crew, in July.