Originally Posted by
lensovet
the expectation came from reading the experiences of multiple other posters on this board and the fact that AS used to be one of the more customer friendly airlines in the US.
clearly i was mistaken.
many FT posts celebrate the fact that someone got an airline rep to bend the rules in their favor, and as many have mentioned many times before, FTers are not representative of the vast majority of the flying public
no disagreement with the highlighted statement