Originally Posted by
fbrdky
When they pulled up my ticket number, they could see that I used a code (the birthday code) for the fare. However, they couldn't see that the code also provided for free seat selection. The agent then consulted with his supervisor and came back with the offer of a "discounted" (but not free) seat selection fee. If I had a way of showing them the original email via the phone, I would've.
Well, that's lame. The "supervisor" should've been aware of the promo. And if they were aware, then this would be a pure bait and switch... a la AC styles.