Originally Posted by
cjjones051
Exactly, it is weird that they won't extend a courtesy for a long-term guest. I worked for Marriott for about 8yrs, and I have friends that are managers with Marriott still, and they are appalled by the service that I am receiving. i will continue the dispute with AMEX when the charge post and continue to follow up with Marriott corporate and Bonvoy loyalty retention customer service for about $169.70 when I estimate to spend about $10k for the duration of my stay.
Marriott is just the sign they hang out front. You need to lodge a complaint with the owner of the hotel which appears to be Kapolei Hotel Partners II in Layton UT. Unlikely that Marriott/bonvOY will take much of an interest other than throwing you some points.