FlyerTalk Forums - View Single Post - Residence Inn by Marriott Oahu Kapolei, HI [Master Thread]
Old Aug 30, 2021, 11:52 am
  #14  
Tanic
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Originally Posted by cjjones051
Exactly, it is weird that they won't extend a courtesy for a long-term guest. I worked for Marriott for about 8yrs, and I have friends that are managers with Marriott still, and they are appalled by the service that I am receiving. i will continue the dispute with AMEX when the charge post and continue to follow up with Marriott corporate and Bonvoy loyalty retention customer service for about $169.70 when I estimate to spend about $10k for the duration of my stay.
Marriott is just the sign they hang out front. You need to lodge a complaint with the owner of the hotel which appears to be Kapolei Hotel Partners II in Layton UT. Unlikely that Marriott/bonvOY will take much of an interest other than throwing you some points.
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