Originally Posted by
alany611
Going nuts over this. Not sure if it's a result of me searching for the same flight over and over, but the prices of my flights have increased almost 30-40% in the time I've been trying to figure this out (hopefully the price will go back down after waiting for an hour or two).
Every time I get to check out, I try to use my Travel Bank but there is no option …
Originally Posted by
alany611
…Calling UA was also a nightmare. …
… all in all I would not bother with the travel bank again if it were not for the Amex airline fee credits. what a nightmare.
Originally Posted by
Sleepy_Sentry
I ran into the same problem … Booked with another airline...
Originally Posted by
tdm757
I had the same issue and spent an hour on the phone … claimed it was a temporary glitch …
Originally Posted by
bobdillingerz
…cannot apply Travel Bank funds***
… because … selected an upgrade option. … unselected Economy Plus …TB funds showed up. Just United being as usual.
Originally Posted by
ericmc
… can't use my TravelBank fund?...
Originally Posted by
emcampbe
…the site seemed to not allow the TravelBank option on itins that should have been valid - seemingly random,…
Originally Posted by
Cledaybuck
I don’t see any option to use my travel bank funds …
Unfortunately a recurrent nightmare. It’s still going on.
Today, trying to book 2 different tickets, different dates, all UA or UA Express domestic, full website, 2 different browsers, all cookies cleared, still no joy. Called UA, they called back in 30 minutes, rep of course said he could help, he could NOT help, transferred to web support, 10 minutes elevator music, discussed first ticket, rep said he could help, he could NOT help, 10-15 minutes back and forth, I said I had just purchased $1,000 of TravelBank funds (UA CC 8x promo) and I’d like a refund, hold for 10-15 minutes, he said he could do it, done, discussed second ticket, no more holds, done. Total phone time about 45-60 minutes.
I asked when it happens again tomorrow or next week what should I tell the next web support agent, he said “tell them to do it manually”
. That’s their big secret, do it manually
. Nonsense, the FIRST thing web support should try is to do it manually (and override the automatic system), why else have web support. He said this is the first they’re hearing of problems (BS), he’ll submit a “report”.
Just more terrible customer service. Just another United money grab attempt for providing ZERO service. Enough people with TravelBank balances will give up, pay for the ticket with a credit card, and then have their TravelBank funds expire so that UA keeps this free money.