FlyerTalk Forums - View Single Post - Hilton Honors Diamond Status not honored.
Old Jul 29, 2021, 8:24 am
  #33  
Beckles
Original Member and FlyerTalk Evangelist
 
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,577
Originally Posted by 1cairobeller
According to Hilton Customer Service, individual Hotels decide which MyWay benefits will be honored.
This is nonsense.

Did you communication with Hilton Customer Service by email or phone? If by phone I would try email, write up your experience, be specific about the issue that they have a restaurant on-site but refused to honor the food/beverage credit. (One thing not clear to me from your messages, did the restaurant allow for room charges, you mention cash/credit).
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