Originally Posted by
1cairobeller
According to Hilton Customer Service, individual Hotels decide which MyWay benefits will be honored.
This is nonsense.
Did you communication with Hilton Customer Service by email or phone? If by phone I would try email, write up your experience, be specific about the issue that they have a restaurant on-site but refused to honor the food/beverage credit. (One thing not clear to me from your messages, did the restaurant allow for room charges, you mention cash/credit).