FlyerTalk Forums - View Single Post - DL In Flight Service Changes during COVID-19 (Consolidated Thread)

Jul 17, 2021, 8:15 am

#4693

demkr

Join Date: Dec 2007

Location: Las Vegas

Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium

Posts: 6,638

Quote:

Originally Posted by fly747first

When UA secretly removed the proper Saks duvets from premium transcon flights last year, I opened a backcharge with AMEX and got back 90% of my fare. I had originally asked for a lot less, but apparently UA lied to AMEX and to AMEX's credit they were very aggressive protecting this Platinum member.

I would strongly recommend booking DL tickets with AMEX and then inform AMEX on how DL didn't deliver the product it advertised explicitly which is the absolute truth since it is now 7/17 and DL is still designating meals on its booking engine for flights over 1500 miles knowing that these only have boxed snacks.

I'm not sure I would have the guts to do a chargeback on a flight, but good for Amex for sticking up for customers. Airlines have got to stop false advertising.