Originally Posted by fly747first

When UA secretly removed the proper Saks duvets from premium transcon flights last year, I opened a backcharge with AMEX and got back 90% of my fare. I had originally asked for a lot less, but apparently UA lied to AMEX and to AMEX's credit they were very aggressive protecting this Platinum member.

I would strongly recommend booking DL tickets with AMEX and then inform AMEX on how DL didn't deliver the product it advertised explicitly which is the absolute truth since it is now 7/17 and DL is still designating meals on its booking engine for flights over 1500 miles knowing that these only have boxed snacks.