Originally Posted by
traacs
Today I tried to use a status pass for my son.
ticket was revenue flight pass
error , info entered incorrect
Called super elite desk who told me to call aerolan
45 min later after talking to help desk told that it is Air Canada problem and transferred me back to Air Canada
now on hold with them
no joy after 30 min
I had the same issues but my friend booked a UA ticket on a AC codeshare/metal flight.
If it is a redemption booking you call Aeroplan for them to apply status pass. If it is a revenue ticket on AC metal (even code shares and ticketed by another *A carrier) you call Air Canada. I had to do a few HUCAs before an agent was able to help out and go the "extra" mile and sort it out. Most agents were clueless on the Status Pass benefit.